2-Week Follow Up Replies:
Dont just read Yelp! or other review sites. These are actual reviews from customers that receive our 2 week follow up email after service is completed. We want to know how you feel with out the need for a review. So we can know what were doing well and where we can be better.
On Wed, Mar 29, 2018 at 10:11 AM Michael P Wrote:
Hi Roger, had my battery replaced on my iPhone 7 Plus. Great service, fast. Battery is working great. Thanks!
On Thu, May 18, 2017 at 10:11 AM Rebecca B Wrote:
Thank You Dr. Apple Team!
Your service was quick, easy, and efficient!
For a realtor-on-the-go, I Strongly Recommend Dr. Apple!
On Thu, Apr 27, 2018 at 10:11 AM Julius H Wrote:
Thanks for following up!
Everything has been great!
I was wondering about a old I think it’s the first ipad. Can you still repair that?
On Jun 17, 2017 10:06 AM, Eduardo Wrote
Thank you for your follow up. I had a great experience at your repair store. The quote was fast on my repair and the service was very professional. I will definitely recommend your store to my family and friends.
On Jul 12, 2017, at 8:32 AM, Anton K wrote:
The phone is better now than when it was new, tremendous job, speaker and Siri work perfect now great job
Sent from my iPhone
On Aug 8, 2017, at 11:23 AM, Mario G wrote:
Everything was great! One small thing, the flashlight setting on the iphone stopped working after the repair, my wife and I went on vacation so we really didnt notice this until a few days ago. Is that normal for that to malfunction? We just said" the bulb burnt out" ! But we really don't know. Could you give us any idea as to why this is happening? That would help so very much!
Hi Mario, hope you had a good vacation. its common for it be damaged when the screen is broken the shock wave travels through out the device. In those cases we would just charge the part cost to replace $25,
On Sep 28, 2017, at 2:21 PM, Candy S wrote:
You guys are the absolute BEST!!! You don't make Luddites like myself feel like we are out-of-the-loop. Great service, great prices and such a cool laid-back vibe. You have a customer for life here!!
Candy silva Co
Thank you. The iPod works great. There is one thing i don't understand about some functions, and as discussed, i still need help in organization, storage, and syncing with Mac Air, iPhone 6, Apple Cloud, Google, and Google Chrome.
i will call early next week to schedule another visit.
On Sat, Apr 15, 2017 at 10:12 AM Stephanie C. wrote:
Everything is great with the phone thank you!
On Apr 11th 2018, at 11:12 AM, Raquel P wrote:
Hello Roger. First of all my experience was smooth and pleasant. I do appreciate your service and attention in explaining things to me. I have a question regarding internet service through my provider Cox Communications. I have a MacBook Air computer. My Cox Communications bill is getting outrageously expensive. Is there any gadget on the market that can be used in conjunction with my computer to have internet capability? Beside the option of going to a cafe or other places that has free wi-fi, is there such a device? Or is there another provider for internet service you would recommend? I would appreciate your help.
On Nov 9, 2017, at 5:40 PM, Andres R wrote:
It's been a little over a month since I went in to fix my iphone 7 battery, and it was doing fine just until about a week ago. It now has the same problems as before: slow charging, loosing battery life overnight, and getting hot while using data. Any advice is appreciated.
Hi andres sorry to hear that. Feel free to bring it by when you have some time. We can take a look at it for you. Whats a good day for you?
On Feb 15, 2018, at 10:08 AM, Victor V wrote:
Hi Roger, I already left a review on yelp and google. I was very impressed with your work. Now I know where to go to service all my apple hardware. You guys are real professionals, when most told me “it was too risky” or “ we don’t work on that model”. You guys rock! Thanks!
On Dec 4, 2017, at 9:27 PM, MARY L wrote:
Thank you, your repair was great and I have told many people about your services.
On Oct 1, 2017, at 3:43 PM, Oscar C wrote:
Thanks for the follow up, I’m actually having issues with the screen. At times it goes haywire and starts going all over the place when I’m texting, or reading an article.. it started happening about 1-2 days after. I didn’t pay attention to it thinking it would go away after a few days, but it’s still happening.
*Resolved under warranty 2 oct 2017
On Sep 16, 2017, at 11:08 AM, Samantha O wrote:
Hey Roger! I appreciate the follow up message. I had a great experience with the Dr. Apple team when I came in. I was actually thinking about coming in for a quick visit later on in the week though just because the screen protector put on my repaired iPhone blocks the front camera so when I facetime the image appears foggy. I either want to get it replaced or just have it removed and I've got some extra screen protectors at home, either option is no problem, I appreciate having the protector put on in the first place. Other than that, excellent service, thank you!
*Resolved 18 SEP 2017 under warranty
I am not a social media person, but yes, my experience was great! Thank you.
On Sep 1, 2017, at 6:19 PM, Samantha T wrote:
It's great! Are you open tomorrow? I have two iPads I need fixed tomorrow.
Sent from my iPhone
You guys are amazing!!!!
On Wed, Aug 9, 2017 at 10:11 AM
On Jul 25, 2017, at 10:14 AM, Daniel B wrote:
Guys phone is working great.
Do yourself a favor GO TO BANDON DUNES mecca for Golf!! See you next time and there will be a next time.
On Jul 20, 2017, at 10:47 AM, jesse.r wrote:
Everything was great!
Thank you again,
On Jun 24, 2017, at 11:29 AM, Darrius L wrote:
Thanks for the follow up. I was very satisfied with the service provided to me especially since it was in such short notice. I am a hospital employee and dropped my phone on the way into work one day and I immediately began googling services that could fix my cracked screen. I found your establishment and had it repaired within 2 hours! So I'm very handful for that. However, now I notice my screen sometimes doesn't respond as I'm typing on the phone. It has a delay at times I notice, and when it happens I generally hit the home button and starts texting again and it's fine. But thanks for the service.
Hi Darius I’m sorry to that. thank you for the feedback, you’re still with in the warranty period we can exchange the display for you. let me know a day that works best for you and we can take care of it.
Hi Mr. Troxell!
My name is Michelle Thach and you helped me with a broken iPhone 6 screen a couple weeks ago when I came in with my friend. Unfortunately, today I was cleaning my phone with the case off and I dropped it again on the floor and the screen cracked slightly. I was wondering if there is any way you could help me with it for a discount if I came in to your store again? I would really appreciate any help at all! Thank you
Sent from my iPhone
Hi Michelle I’m sorry to hear that, looks like last time you were here you paid $80 that was our sale price at the time. Were back at $89 currently to ensure we have the best parts, theres much cheaper ones on the market but we don’t sell those. I could do it for $75 that would be -$15 of regular pricing
On Jun 8, 2017, at 10:40 AM, Brenton M wrote:
Customer service was great. Screen looked great.
My experience was great! Quick, easy and I'm so grateful. Thanks Again!
Sent from my iPhone
On Apr 22, 2017, at 10:05 AM, Anon